We think you’re going to love your products! But if you aren’t completely satisfied with anything, you can return or exchange the item(s) within 60 days of purchase.
At Neat+Natural®, your satisfaction is our top priority. We take great pride in offering high-quality, plant-based personal care products that are safe, natural, and effective. If for any reason you are not fully satisfied with your purchase, we’re here to help.
Returns & Exchanges
We accept returns and exchanges within 60 days of the delivery date.
To be eligible for a return:
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The product must be unused, unopened, and in its original packaging.
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Proof of purchase (such as your order number or receipt) is required.
Unfortunately, we cannot accept returns on:
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Opened or used products
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Gift cards or promotional items
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Items marked as final sale
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order. We’ll replace it or issue a full refund at no extra cost.
To help us resolve the issue quickly, please include your order number and clear photos of the product and packaging.
Refunds
Once your return is received and inspected, we’ll send you a confirmation email.
If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that processing times may vary depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
How to Initiate a Return
To start a return, please contact our customer support team at:
📧 support@neatandnatural.com
Our team will provide you with detailed instructions for returning your item.
Neat+Natural® — Pure. Honest. Plant-Based.
We value your trust and are committed to ensuring every product you receive is made with care and integrity.